PRICING: Ornaments and totes are priced individually as indicated.
PERSONALIZATION: Personalization charge is $2.00 per ornament.
PACKAGING: All ornaments come packed in an individual, protective gift box with a gift card enclosed in the top. (Note: Decorative garland and ribbon depicted in photos are for styling purposes only, and are not included with the ornament.) Totes are enclosed in protective plastic bags.
SHIPPING CHARGES: Shipping and handling charges on retail orders are as follows (per each shipping address): Additional shipping costs may occur for International shipments and multiple shipping addresses. Please note that the shipping charge may flucuate based on the carrier rates for us.
| Order total | Shipping & handling |
| $0.01 – $26.95 | $ 9.00 |
| $26.96 – $60.99 | $ 11.00 |
| $61.00 – $120.99 | $ 13.00 |
| $121.00 – $999.99 | 9% of total |
| $1000 or more | 7% of total |
| Orders to the U.K. | $ 25.00 |
| Orders to Canada | $ 20.00 |
PAYMENT MODES: Only Credit Card payments are accepted. We accept VISA, MC, DISCOVER, and AMEX. Charge will be run at time order is placed.
BACKORDERS: If an item on your order must be back-ordered, you will be notified and given the option of canceling or accepting the back-order status.
RETURN POLICY: Because of the personalized nature of our product, returns are not accepted except in case of damage or defective merchandise. In this event, we ask that you contact us prior to returning any product by calling us at (800) 650-3994